Refund policy

Warranty

Hauraki Fenders endeavours to produce and supply goods that exceed its customers’ expectations.  Due to the nature and use of fenders and fender covers, we are happy to provide the following warranties:

• Hauraki Inflatable Fenders - 2 year warranty against defects and workmanship.
• Hauraki Rectangle Inflatable Fenders - 2 year warranty against defects and workmanship.
• Hurricane Fenders - 2 year warranty against defects and workmanship.
• Hauraki Fleece Fender Covers - 2 year warranty against defects and workmanship.
• Hauraki Knitted Polyester Covers - 2 year warranty against defects and workmanship.
• Hauraki Neoprene Fender Covers - 2 year warranty against defects and workmanship excluding fading.
• Barrier Fenders and Barrier Pole Fenders - 2 year warranty against defects and workmanship.
  
• Grand Pacific Fenders and Dock Wheels – 2 year manufacturers’ warranty.
  
• Supafend and Dan Fender Fenders – 1 year manufacturers’ warranty.
  
• Ultralon Fenders – 1 year manufacturers’ warranty.
  
• All Accessories – 1 year manufacturers’ warranty.

Customers should take care when opening packages as Hauraki Fenders accepts no responsibility and does not warrant its products for knife cuts or similar damage.

Deflated products should be stored so as to not induce acute creases in the PVC materials, as this may lead to premature failure of the PVC in that area and is not covered under warranty.

Any damage sustained to the product through commercial use, improper use, over loading, or normal wear and tear will not be covered under warranty. 

It is the customer’s responsibility to return faulty product to Hauraki Fenders, 21 Rangi Ave, Schnapper Rock, Auckland 0632, New Zealand for any warranty claim.  Any freight charges for warranty claims or supply of replacement product are the responsibility of the customer.

Hauraki Fenders accepts no responsibility or liability for damage to vessels, property or injuries sustained relating to the use of its products or services.  

Returns 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it (as new), unused, and in its original packaging.  You’ll also need the receipt or proof of purchase.  Custom made / non stock products are not eligible to be returned.

To request a return, you can contact us at info@haurakifenders.com.  It is your responsibility to return the item/s to Hauraki Fenders, 21 Rangi Ave, Schnapper Rock, Auckland 0632, New Zealand.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@haurakifenders.com

Damages and issues
Please inspect your order upon reception and contact us immediately if an item/s is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method excluding the freight cost.  Please remember it can take some time for your bank or credit card company to process and post the refund.

Marina Berth set ups and Dock Lines 

It is the customers responsibility to ensure they are happy with all installed items and how their vessel is situated in the berth as soon as possible after installation including marina fenders, dock wheels, dock lines and any other marina berth products.  This includes:

• that all fenders, dock wheels etc and their positions are appropriate for the vessel and berth.
  
• the dock line size, lengths, attachment locations and in situ  positions are appropriate for the vessel and berth.
  
• If the customer is not fully satisfied with any aspect of a marina berth set up product or service supplied by Hauraki Fenders, they shall contact Hauraki Fenders as soon as possible, but within 7 days of the installation and raise their concern/s in writing via email.
  
• The customer shall regularly inspect all dock lines, fenders and other installed products to ensure there is no chaffing or damage occurring that may reduce the products ability to perform its purpose.
  
• Hauraki Fenders accepts no responsibility or liability for damage to vessels,  property or injuries sustained relating to the use of its products or services for marina berth set ups. 

Last updated: 22 July 2025